Infrastructure & Support

Description

IT Support Analyst – Windows – Finance – Asset Management – Newcastle. A highly skilled IT Support Analyst is required by a highly successful UK based wealth management company. The opportunity provides in depth experience into a fast paced wealth management environment.

The IT Support Analyst will:

• Provide 1^st and 2^nd line support to all staff within the business
• Work closely with all support base staff including  3^rd line teams to ensure incidents are resolved quickly and effectively
• On-boarding and off-boarding users
• Log phone, email, customer portal and personal customer queries and resolve providing excellent customer service.
• Be happy to work shift patterns, weekends and out of office hours during busy periods of the calendar year.

The IT Support Analyst will need to have:

• At least three years commercial IT service desk or IT support experience
• Strong Windows Desktop experience
• MS Exchange
• Active Directory
• MS Office
• Experience of telephone, email and customer-portal, live-chat based support
• Strong communication skills
• Microsoft / ITIL certifications beneficial