Consultancy

Description

IT Operations Support Manager is required by market leading provider of real-time data solutions. The corporation is a global SaaS based solutions provider and has cornered the market with its cutting data monitoring and distribution platform. The team is growing due success of their high-performance SaaS solution offering cutting edge cloud-based solution to clients. The IT Operations Support Manager will able to influence procedures, take responsibility for a growing team and implement news ideas as you see fit.

IT Operations Support Manager Role Overview:

As the head of IT operations the position will work closely with department heads across the business including Consultancy, Development and QA taking responsibility for managing a team supporting a high performance based product work closely with clients via email, telephone and providing on-site support so previous experience working within a customer focussed environment is essential.

• Manage an IT operation support team.
• Undertake team training, reviews and setting targets.
• Improve, develop and enhance careers of team.
• Oversight of all ongoing support and implementation projects
• Manage and take responsibility for growth of the team
• Manages relationships with senior client stakeholders
• Handle high level queries regarding client data accuracies and ensures any mistakes are corrected
• Oversight of all client OnBoarding

The IT Operations Support Manager Skills Required:

• ·A degree in a STEM related subject
• ·A background supporting SaaS, PaaS or IaaS environments is essential.
• ·At least 2 years’ experience within an IT Management position
• ·Experience managing either application support or software-based teams
• ·Previous experience working within an application or software-based support opportunity
• ·Windows Server and Virtualisation environment experience
• ·Cloud Experience
• ·Solid SQL Server
• ·ITIL experience
• ·Exceptional written and communications skills