Job Role: Consultancy
Job Type: Permanent
Location: London, Greater London
Salary: £75,000 pa
Start Date: 10/02/2020
Job Reference: MM-00002025


IT Operations Support Manager is required by market leading provider of real-time data solutions. The corporation is a global SaaS based solutions provider and has cornered the market with its cutting data monitoring and distribution platform. The team is growing due success of their high-performance SaaS solution offering cutting edge cloud-based solution to clients. The IT Operations Support Manager will able to influence procedures, take responsibility for a growing team and implement news ideas as you see fit.

IT Operations Support Manager Role Overview:

As the head of IT operations the position will work closely with department heads across the business including Consultancy, Development and QA taking responsibility for managing a team supporting a high performance based product work closely with clients via email, telephone and providing on-site support so previous experience working within a customer focussed environment is essential.

  • Manage an IT operation support team.
  • Undertake team training, reviews and setting targets.
  • Improve, develop and enhance careers of team.
  • Oversight of all ongoing support and implementation projects
  • Manage and take responsibility for growth of the team
  • Manages relationships with senior client stakeholders
  • Handle high level queries regarding client data accuracies and ensures any mistakes are corrected
  • Oversight of all client OnBoarding

The IT Operations Support Manager Skills Required:

  • ·A degree in a STEM related subject
  • ·A background supporting SaaS, PaaS or IaaS environments is essential.
  • ·At least 2 years’ experience within an IT Management position
  • ·Experience managing either application support or software-based teams
  • ·Previous experience working within an application or software-based support opportunity
  • ·Windows Server and Virtualisation environment experience
  • ·Cloud Experience
  • ·Solid SQL Server
  • ·ITIL experience
  • ·Exceptional written and communications skills

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