Infrastructure & Support

Description

IT Support Analyst – Windows – Finance – Asset Management – London. Highly successful Asset Manager seeks to expand their infrastructure team in London.  This position would suit an IT Support Analyst seeking their 2^nd position within their market maybe having spent time in a position for 1-2 years and looking to progress further into Infrastructure Support. All interviews will be conducted via video conference, remote onboarding and working from home. The opportunity provides in depth experience into a fast-paced wealth management environment.

The IT support analyst will:

• Provide 1^st and 2^nd line support to all staff within the business – Desktop and 1^st Line Infrastructure support.
• Work closely with programme manager on a new agile technology project taking place across the busines.
• Log phone, email and internal queries and resolve providing excellent customer service.
• Windows and MS Office application support.
• Office 365 support.
• Undertake basic network and hardware support – Build Desktops and setup network cabling.
• Work closely with all support base staff including 3^rd line teams to ensure incidents are resolved quickly and effectively
• Have the opportunity to work shift patterns, weekends and out of office hours during busy periods of the calendar year.

The IT support Analyst will need to have:

• Ideally 2-3 years commercial 1^st line support experience.
• Desktop support experience.
• Excellent communication skills with ability to work closely with users and senior stakeholders.
• Excellent telephone manner able to work with company employees remotely.

Technical experience for the IT Support Analyst

• Windows 7 – Windows 10 experience.
• Active Directory.
• Office 365.
• SCCM.
• IT Hardware experience.
• Understanding of TCP/IP.
• Basic Windows Server experience.
• Keen interest in Cloud / Automation technologies.
• Desire to learn Linux O/S.

The IT Support Analyst must be keen to learn quickly as there is scope to progress further into Cloud – DevOps or infrastructure projects-based teams. The company is highly profitable, has an excellent reputation in the marketplace and is highly regarded by internal staff. An excellent benefits package includes: dedicated training budget, generous bonus & pension, life insurance, private medical insurance, cycle to work scheme, gym membership, season ticket loan and flexible working hours.