Infrastructure & Support

Job Role: Infrastructure & Support
Job Type: Permanent
Location: City of London, London
Salary: £30,000 - £35,000 pa
Start Date: 23/04/2021
Job Reference: MM-00002288

Description



Customer Experience Specialist - Remote working and remote Onboarding. Miller Maxwell has partnered with a provider of Data Analytics technology. The organisation operates as a provider and distributor of enriched decision-based market data, operating as a key provider to several blue-chip organisations. They seek to hire a Customer Experience Specialist to join an ever growing customer focused team.

 
The Customer Experience Specialist will:
 
  • Create a high level of customer service for clients
  • Use remote tools to analyse and resolve customer enquiries 
  • Take personal responsibility for achieving excellent levels of customer service and customer happiness when dealing with our customers, both internal and external
  • Understand and evaluate customers needs to maintain positive experiences
  • Collaborate with internal teams to increase client satisfaction
  • Update an internal ticketing system to improve efficiency
The Customer Experience Specialist will need to have experience of:
 
  • Must possess effective communication and collaboration skills
  • Must be passionate about providing good customer experience in all interactions
  • Experience in a similar position would be an asset
  • Excellent administration and organisational skills
  • Exceptional interpersonal skills and a client-centred approach
  • Superb communication, collaboration, and problem-solving skills
This is a great opportunity for someone who enjoys client interaction as well as solid support and personal development. The business will provide excellent training as well as fundamental characteristics. If this is a role that excites you then please do get in touch with MillerMaxwell today.

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